Shipping Policy

Can ENBRIC send building block sets to my country?
We can deliver to all countries with ‘creative customers’. These include:
Albania, Latvia
Andorra, Liechtenstein
Armenia, Lithuania
Austria, Luxembourg
Azerbaijan, Malta
Belarus, Moldova
Belgium, Monaco
Bosnia and Herzegovina, Montenegro
Bulgaria, Netherlands
Croatia, Norway
Cyprus, Poland
Czech Republic, Portugal
Denmark, Romania
Estonia, Russia
Finland, San Marino
Macedonia, Serbia
France, Slovakia
Georgia, Slovenia
Germany, Spain
Greece, Sweden
Hungary, Sweden
Iceland, Switzerland
Ireland, Turkey
Italy, Ukraine
Kosovo, New Zealand

Which courier company will shipping my item?
According to your shipping address, we will send your items through different courier companies. If your address cannot be delivered by traditional express delivery, please contact us.
Usually, logistics companies are as follows
UK: Evri, DHL, Royal Mail
Canada: Canada post
Australia: Australia Post
European countries: DHL, local Post

How long will the shipping time take?
Normally, it takes two to three weeks for the United States, 10 to 19 days for Canada and Australia, and 1 to 3 weeks for European countries. It will take an additional one to two weeks if encounter customs inspection

Are there any extra charges or costs associated with the purchase. TAX, VAT, GST?
We will pay TAX & VAT & GST for your package. So there will be no additional charges for your package except shipping.
In the event that the products encounter any customs-related issues and cannot be delivered to you, we will handle each case on an individual basis. 
Our team will work closely with you to find the best resolution for the situation.

What is the estimated time for dispatching my order?
Customers ordered items are generally shipped within 3~7 business days. Most of shipments are accompanied by a tracking number which is sent via email once the product is dispatched. You can Email us whenever if you need order update.
Enbric uses various shipping services for international shipping. Once your order is dispatched, you can expect delivery within an estimated timeframe of 10 to 35 business days, depending on the destination.
Please be aware that the stated transit times are approximate and may be subject to factors beyond the reasonable control of the express service. These factors can include 
customs and quarantine processing requirements, weekends and public holidays, varying flight schedules, and other specific factors related to the origin or destination. 
Express does not guarantee specific transit times or represent that they will be achieved without exception.
What is the sipping location of the parcels?
Various from Denmark, US, Hong Kong.
How can I track my order?
You can Email us anytime to get your order status.
Once your order has been shipped, you will receive an email notification with the subject "Your order has been shipped." 
This email will provide you with access to your order page, where you can find your tracking number.
To track your order, simply click on the provided tracking number link, or alternatively, you can reach out to our support team for assistance.

What should I do if my tracking link is not functioning properly?
If you have recently received your tracking number, it may not display any updates until it receives its initial scan. In case more than 2 to 3 weeks have elapsed, and 
your tracking number remains inactive, please feel free to reach out to our team at [email protected]. We will update tracking informations for you.

Where to tracking my order
If you have any further questions or require additional information about our shipping policies, feel free to contact us. We are committed to ensuring a smooth and reliable shipping experience for our valued customers.